Service Options:
- General Contact
- Mailing Address
- Product Information
- Order Status
- Order Cancellation
- Product Returns
- Technical Support
- Vendor Inquiries
Our Unsolicited Commercial E-Mail Policy: We do not endorse or participate in any unsolicited commercial e-mail activities. We will also immediately report any incidents of Unsolicited Commercial E-Mail to the sender's ISP/Host where Discount CompuMemory is a recipient of any such advertisements.
GENERAL CONTACT 
You can reach Discount CompuMemory during the regular business hours of 8 A.M. to 5 P.M. (Pacific Standard Time) Monday through Friday at (949) 362-0468. You can also email your questions, comments or suggestions to: dcm@discountcompumemory.com. If you are sending email, be sure to include your name and order number along with your request for information. We will make every effort to reply to your inquiry within one business day.
MAILING ADDRESS
You can send mail to Discount CompuMemory at the following address:
Discount CompuMemory
P.O. Box 3368
Laguna Hills, California 92654 USA
PRODUCT INFORMATION
For basic product specifications and pricing, you can email our Customer Service department at service@discountcompumemory.com. If you more detailed specifications about name-brand products we offer or your system configuration that are not outlined on this site, please refer to the manufacturer's website for more information.
ORDER STATUS
You can track the status of your order by going to our Order Tracking page on this site. If you have checked our order tracking page and the last scheduled arrival date for your order has passed, please contact our Customer Service at service@discountcompumemory.com.
ORDER CANCELLATION
In most cases, order cancellations can be accepted within 24 hours of your order. If the order has not shipped, all shipping charges will be refunded. If an order has shipped out, unopened products can be returned for a refund with no restocking fee 7 days from customer receipt. To cancel an order, contact our Customer Service at service@discountcompumemory.com.
PRODUCT RETURNS
The return or exchange of product takes approximately 5 - 7 business days from the time we receive your returned product. We will send email to you, confirming receipt of the product and when the product return has been processed. If you believe we have had your product return in our possession for over 7 business days and you have not been contacted, please contact our Customer Service department at service@discountcompumemory.com.
TECHNICAL SUPPORT
Our most common technical support issue relates to incompatible memory. Please use our Memory Selector to identify the type of product that is most appropriate for your situation. Keep in mind that not all memory modules shown on a page will work for all systems. Be sure to verify that you have selected a memory module that matches the technical specifications provided on the page for CAS latency, Memory Density, Integrity Checking, Bus Speed, and Peak Bandwidth for your system or motherboard.
If you need to exchange your memory for a different module or obtain a refund, please enclose a copy of your invoice with an explanation of the problem. No RMA (Return Merchandise Authorization) number or other pre-authorization is required.
For general technical support issues with memory, please contact our Technical Support group at support@discountcompumemory.com.
VENDOR INQUIRIES
If you are interested in contacting our Purchasing Department, please email all inquiries to purchasing@discountcompumemory.com.